The Turkish bath for women
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Terms and Conditions of the Hamam for women in Berlin

For the business relationship between the Frauenzentrums Schokoladenfabrik eV and its Hamam customers, the following terms and conditions apply exclusively in their version valid at the time of the order or purchase of the voucher or visit to the Hamam. Any deviating agreement from these terms and conditions must be in writing. 

Prices: All prices published by us are inclusive of VAT (subject to product and price changes). 

Shipping: For online delivery of vouchers the processing fee is 3 €. We also charge € 3 for sending vouchers ordered by telephone (without registered mail). Please pay attention to the correct selection and spelling of your e-mail address or postal address. If you do not receive a mail with the voucher ordered, please make sure the voucher mail is not in the unsolicited email (spam) folder. If you have any questions, please send us an email. Vouchers that are to be sent by post are generally processed within 3 working days after receipt of payment. In addition, please include the postal delivery time with at least 2-3 days. The mailing will be sent by registered mail for 8, - Euro (including handling fee). Unfortunately, the order options bank transfer and postage delay the delivery considerably. We ask you to pay attention to this when ordering and to choose the electronic versions for deadlines. 
The shipping and processing fees will be added to the gross amount of the goods. If a delivery is not possible because the purchaser is not found at the delivery address specified by him, the purchaser bears the costs for the unsuccessful delivery. 

Validity period: Vouchers have a validity period of three years. This deadline corresponds to the legal regulation. After three years the voucher will not be extended: vouchers.htm - We ask you to refrain from inquiring. 

Liability: For orders, we decline any liability for the loss of the shipment. In the case of loss or theft of vouchers, there is no entitlement to redemption or issue of a replacement voucher. It is forbidden to reproduce, forge or make available the voucher in any way. 

Exchange: A payment of the voucher value in cash or an exchange of the voucher is not possible. 
Validity period: The validity period of the vouchers is 3 years. A redemption of partial services of a performance voucher is not possible. The stated service is to be booked in full upon redemption of the voucher. 

Data protection: Of course, the security of your data is important to us. 
It is one of our principles to treat your data with absolute confidentiality and not to pass it on to third parties. We collect and use your personal data exclusively for orders and order processing. We assume no liability for your order data as well as the data security during the transmission of these over the Internet (eg due to technical errors of the provider) or for a possible criminal access of third parties to files of our Internet presence. With your order or purchase you accept these terms. 

Withdrawal: You can revoke your contract declaration within two weeks in writing. The period begins at the earliest with receipt of this instruction in writing, at the latest with the receipt of the voucher. In order to maintain the cancellation period, the timely dispatch of the cancellation as well as the timely return of the voucher (applies only to vouchers that were sent by post) are sufficient. The revocation must be sent to: Frauenzentrum Schokoladenfabrik - Hamam, Mariannenstr. 6, 10997 Berlin, or by mail to: 
The buyer bears the costs of the return, if the delivered thing corresponds to the ordered thing. 

Final provisions: Should one of the above provisions be wholly or partially invalid, this shall not affect the validity of the other provisions. All other provisions of these terms and conditions remain effective. Instead of the ineffective provision, a valid regulation which comes closest to its content and purpose will be issued.

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