General Terms and Conditions (GTC) - Hamam for Women, the Turkish bath at the Frauenenzentrum Schokoladenfabrik e.V.

The business relationship between the Frauenenzentrum Schokoladenfabrik e.V. and its hamam customers is governed exclusively by the following terms and conditions in the version valid at the time of booking the appointment, placing the order or purchasing the voucher or visiting the hamam. Any agreement deviating from these terms and conditions must be made in writing.

Prices: All prices published by us are inclusive of statutory VAT (product and price subject to change).

The bathing times are based on the rates charged. If the bathing time is exceeded, a corresponding amount must be paid in arrears. The end of the bathing time corresponds to the time of leaving the house.

During the hamam visit, the house and bathing rules must be observed.

Book appointments for treatments:

Appointments for the hamam visit without an application during the visit cannot be booked. When the capacity limit is reached, admission is stopped and only those visitors who have booked at least one application are admitted.

The price for the hamam visit is due at the beginning of each visit.

The price for the hamam visit is due at the beginning of the visit. Applications are only offered in conjunction with the hamam visit during which the application takes place.

The booking is only possible with advance payment. After receipt of payment, the booking is binding for both parties. Unpaid bookings regularly expire at short notice.

All visitors should please arrive at the hamam about 40 minutes before the start of their first treatment in order to prepare for the treatment. However, the opening time must be respected. Late arrivals may result in shorter treatment times to ensure the following treatments start as scheduled.  If the treatment cannot be carried out due to the delay or no-show without cancellation, no refund of the purchase price is possible.

Rescheduling a booking appointment:

Any appointment booked online for a treatment can be rescheduled up to 48 hours prior to the booked appointment via the confirmation email for up to 4 weeks after the originally booked appointment. Appointments booked for a weekday cannot be moved to a weekend or public holiday. If bookings are moved from a weekend to a weekday appointment, the price remains unchanged.

Bookings paid for at the reception desk can only be postponed or cancelled before the start of the last 72 hours, at the latest on the third day before the booking date, in person at reception or by telephone for up to 4 weeks after the originally booked date.

After the beginning of the period of 48 hours for online bookings or 72 hours for bookings at the cash desk before the booked date, a cancellation that is not made for an important reason is no longer possible.

After these deadlines, bookings can no longer be changed and our rules on cancellation for good cause apply.

Cancellation of a booking:

It is not possible to change a booking to another offer. The possibility of cancellation or alternatively cancellation or termination for good cause is only possible via the booking confirmation and always affects the entire booking. Any refund due will automatically be made via the payment method you chose when making your booking.

Cancellation conditions differ depending on the payment method chosen. Cancellation is possible up to 48 hours before the booked date. The right of cancellation regularly expires 48 hours before the booked appointment for online bookings and 72 hours before the booked appointment for cash payments. After that, only cancellation of the booking for good cause is possible.

The cancellation conditions differ depending on the payment method chosen:

When paying for a booking with a value voucher, Klarna or Paypal, the following applies: Cancellation is possible up to 48 hours before the appointment. After that, only cancellation for good cause is possible.

When paying online for a booking with a voucher with a listed product (service voucher), the following applies: A booked appointment for an application can be cancelled free of charge up to 48 hours before the appointment, the voucher will be automatically reactivated. After this deadline, cancellation is no longer possible and the voucher expires.

Bookings paid for at the cash desk can only be postponed or cancelled free of charge before the start of the last 72 hours, at the latest on the third day before the booking date, in person at reception for up to 4 weeks after the originally booked date.

Within the last 48 hours in the case of online booking or the last 72 hours in the case of booking at the box office before the booked appointment, a cancellation that is not made for an important reason is no longer possible.

An appointment booked at short notice (within the 48 hours before the online booking or within the 72 hours before the appointment booked at the reception) is binding for all parties. Therefore, only cancellation for good cause is then possible.

As an alternative to cancellation or cancellation, any booking may be transferred to another person who can then take up the appointment already booked.

Cancellation of the booking for good cause:

If you are prevented from attending the booked appointment for an important reason, you are entitled to cancel the appointment without notice at any time before the scheduled date. This regulation also applies to bookings made within the last 48 hours (for online bookings) or 72 hours (for cash bookings) before the appointment.

An important reason exists if, taking into account all the circumstances of the individual case and weighing up our mutual interests, you cannot reasonably be expected to keep your appointment. An important reason can exist, for example, in the case of illness.

There is no cancellation fee for cancellations for good cause. However, we reserve the right to deduct those costs that we have already incurred as a result of booking the appointment from the refund of your remuneration already paid. Costs in this sense are in particular the fees for the users, which we are obliged to pay unless a booked appointment is cancelled at least 48 hours before the appointment. Our costs amount to 60% of the amount paid by you. Therefore, if you do not cancel your booking until 48 hours before the booked appointment, or until 2 days before the booking date in the case of cash payments, we can only refund the remaining amount. You retain the right to prove that the fee costs incurred by us are lower.

The conditions for cancelling bookings for good cause differ depending on the payment method chosen:

When paying for a booking with a value voucher, Klarna or Paypal the following applies:

Upon receipt of your cancellation for good cause, we will refund the payment already made less any costs we have incurred up to the date of receipt of your cancellation. The refund will be made by the payment method you chose when making your booking.

Cancellation of a booking paid for with a voucher for applications for good cause: Cash payment or partial redemption of vouchers is not possible.

Once booked and paid for with a voucher containing specific treatments, an appointment can be cancelled up to 48 hours before the appointment without additional charge. After this deadline, cancellation is no longer possible and the voucher expires because partial redemptions are impossible.

Bookings that have been paid for at the cash desk can only be cancelled in person at the reception from the 2nd day before the booked appointment for good cause. Rescheduling or cancelling the booking free of charge is then no longer possible. The refund will be made in cash.

Instead of cancelling, you can give the booked appointment to another person who will attend the appointment in your place.

To be on the safe side, we reserve the right to cancel a booking if the booked application cannot take place due to force majeure, legal regulations, e.g. in the context of a pandemic, or illness or incapacity of the user for whom unfortunately no substitute could be found. The entire booking costs will then be refunded.

Purchase of gift vouchers:

Dispatch of the vouchers: When ordering, please ensure that you select and spell your mail address or postal address correctly. If you do not receive an e-mail with the gift voucher you ordered, please make sure that the gift voucher e-mail is not in the folder for unwanted mails (spam). If you have any questions, please send us an email. Vouchers that are to be sent by post will generally be processed within 3 working days after receipt of payment. In addition, please allow at least 2-3 days for the postal delivery time.  Shipping by registered mail is offered for 5,- Euro. The order options bank transfer and postal delivery unfortunately delay the delivery considerably. We ask you to take this into account when placing your order and to choose the electronic options if you are pressed for time.

The shipping costs will be added to the gross amount of the goods. If delivery is not possible because the customer cannot be found at the delivery address given by him/her, the customer shall bear the costs for the unsuccessful delivery.

Period of validity of the vouchers: Vouchers have a period of validity of three years. This period corresponds to the legal regulation. After the expiry of the three years, the voucher will not be extended. - We kindly ask you to refrain from enquiries.

Liability: In the case of orders, we decline all liability for the loss of the consignment. In the event of loss or theft of vouchers, there is no entitlement to redemption or the issue of a replacement voucher. It is forbidden to duplicate or forge the voucher in any way or to make it available for such purposes.

Cash payment or exchange: A payment of the voucher value in cash or an exchange of the voucher is not possible.

Partial redemption: Partial redemption of a service voucher is not possible. The stated service must be booked in full when the voucher is redeemed.

Right of revocation for online voucher purchases: You can revoke your contractual declaration in text form within two weeks. The period begins at the earliest with the receipt of this instruction in text form, at the latest with the sending of the voucher as a PDF. To comply with the revocation period, it is sufficient to send the revocation and return the voucher in good time (only applies to vouchers sent by post).
by post). The revocation is to be sent to: Frauenzentrum Schokoladenfabrik - Hamam, Mariannenstr. 6, 10997 Berlin, or by email to: info@hamamberlin.de.
The buyer shall bear the costs of the return shipment if the delivered item corresponds to the ordered item.

Neither the purchase of a voucher or any other product nor the booking and payment of an application at the reception or cash desk are subject to the special requirements of online commerce. In principle, there is no right of objection or cancellation here.

In the case of tickets relating to a specific event, our usual cancellation or objection regulations do not apply. We cannot take back tickets that have been purchased.

Hire: If the entire hammam rooms are to be hired, the hire charge is payable at the time of booking.  The price includes the booking fee, which is equivalent to the cancellation fee of € 200 for timely cancellation. Cancellation in due time is possible up to one week before the booked date.

Data protection: Naturally, the security of your data is very important to us.

It is one of our principles to treat your data with absolute confidentiality and not to pass it on to third parties. We collect and use your personal data exclusively for orders and order processing. We accept no liability for your order data or for data security during transmission via the Internet (e.g. due to technical errors on the part of the provider) or for possible criminal access by third parties to files on our website. With your order or purchase you accept these terms.

Final provisions:  Should any of the above provisions be invalid in whole or in part, this shall not affect the validity of the other provisions. All other provisions of these General Terms and Conditions shall remain valid. The invalid provision shall be replaced by a valid provision that comes closest to it in terms of content and purpose.