1 Binding nature and purpose
The house and bathing rules are binding for all visitors to the hamam of the Women's Centre Schokoladenfabrik e.V.. Our Hamam is a facility that is intended to offer every visitor the highest possible degree of relaxation. These house and bathing rules are intended to make this possible and also to guarantee safety, order and cleanliness. Every visitor to the hamam accepts the house and bathing rules. 

Opening, Admission, Admission 
The opening hours of the Hamam are determined by the management and announced publicly in the entrance area and online. The bathing times are based on the tariffs charged. If the bathing hours are exceeded, a corresponding amount must be paid in arrears. The end of the bathing time corresponds to the time of leaving the house. 
The management may restrict the use and the offer in whole or in part at any time (including summer closure, operational disruptions, renovations, revision). Claims against the operator for this reason are excluded. 
Unfortunately, our hamam cannot be handicapped accessible, as it was built in the former basement of a chocolate factory and therefore has many stairs and steps. The hamam staff are happy to assist visitors as much as possible. Visitors who are helpless due to a severe physical or mental disability or who require supervision may only visit the hammam with a responsible adult companion. This also applies to persons with a tendency to cramp or fainting fits. 
Persons with contagious diseases, persons with open wounds or infectious skin rashes and persons who are under the influence of alcohol or intoxicating substances are not permitted to enter the hamam. Animals may not be taken into the hamam. Entries that have been paid for will not be taken back and cannot be charged. Change must be checked immediately, later complaints will not be accepted. All treatments are offered by external providers and are only possible in combination with a visit to the hammam. For all treatments, please make an appointment via our website. We cannot accept appointment requests made by e-mail.

bathing, lounging 
Payment for a visit to the hammam does not entitle you to a seat or a place to lie down. - It is not permitted to reserve seating or lounging areas with towels, bags or other objects. If objects are placed for reservation purposes, they may be removed by the hamam staff independently or upon request by visitors. Because the seats in the hamam are not permanently allocated, no appointments can be made without booking a treatment.
Every guest must be aware of the increased risk of accidents that exists in baths due to wet floor surfaces. Therefore, special caution is required throughout the hamam and non-slip bathing shoes should always be worn. 
Wilful soiling will be charged with a cleaning fee of 30 €. If a bathing guest finds his or her cubicle, locker, etc. soiled, please report this to the staff immediately. 
Every visitor is obliged to clean herself thoroughly in the hamam at the beginning of her visit and in accordance with the sauna rules before using the sauna. The hamam is a bath for relaxation and body cleansing. 
The use of healing earths, Rasul mud, dyes etc. is not permitted for technical reasons. Shaving or hair removal is prohibited in the entire public hamam area, in the main room and all other common rooms, for hygienic and technical reasons. The corresponding service (Agda, hair removal) is offered by our staff. 
The principles of free body culture do not apply in the hamam. During the visit, it is appropriate to wear a scarf tied around the body or a bathrobe. 
We ask visitors to dry themselves after leaving the bathing area. This reduces the risk of slipping, protects the floor (partly parquet) and improves hygiene.
The usual sauna rules apply in the sauna. In consideration of the need for peace and quiet of all guests, particular attention must be paid to silence in the sweat chambers. The sauna is a textile-free zone. In the sweat chambers, a sufficiently large lying and sitting cloth is to be placed under the entire body (including the feet) in order to avoid any contamination of the benches. Shoes should not be taken into the sweat chambers. Do not bring and use your own infusion products. Traditionally, there are special conditions in the bathing and sweating rooms, such as dimmed lighting, stepped benches and different heat sources. These require special care from the guest. 
Every visitor must behave in such a way that no one else feels inconvenienced by her and that safety and order as well as cleanliness in the hamam are not endangered.
Found objects are kept for a maximum of 6 months. After this period has expired, the lost property will be disposed of. Lost or abandoned items (textiles, valuables, etc.) are always returned carriage forward or with a stamped envelope.

special regulations 
The Hamam staff exercise domestic authority over all bathers. Every member of staff is happy to receive complaints, requests or suggestions.
It is not permitted 
- To enter the Hamam with street shoes. Shoes are kept in the shoe rack located in the entrance area.
- Animals or pets are not allowed in the hammam rooms.                                                                                                                                                                - To consume food and drinks not purchased in the Hamam during the visit. Food and drinks from the hammam offer may not be consumed in the bathing rooms but only in the relaxation rooms and in the outdoor area.
- to consume alcoholic beverages or drugs in the hammam
- contaminate the bathing areas
- to take fragile objects (e.g. glass, porcelain) into the bathing areas
- smoke, except in the designated areas outside the bathing area (where there is an ashtray)
- use mobile phones. Mobile phones must be switched off.
- to bring and use radio and television sets as well as musical instruments
- take photographs and make films
- to engage in sexual acts
- distribute advertising material of any kind
- to collect money of any kind 

liability 
Every visitor is liable for damages caused to the Hamam or third parties by misuse, culpable contamination or damage. Parents or legal guardians are liable for damage caused by children. 
The contractual liability of the Frauenzentrum Schokoladenfabrik e.V. for damage to property occurring during the visit is limited in total to the amount of three times the service price. Liability due to intent and gross negligence is not affected by this. The limitation of liability to three times the service price also applies if the Women's Centre is liable for damage incurred by you solely due to the fault of a service provider.
No liability is accepted for our supplementary offers on sale, such as masks, peelings, soaps etc. and any skin irritations that may occur as a result. This exclusion of liability also applies to any soiling of textiles caused as a result. The Hamam shall not be liable in the event of force majeure and coincidence as well as defects which occur or are not immediately recognised even if the usual care is exercised (e.g. power failure). 
The Hamam is not liable for service disruptions, personal injury and property damage in connection with services that are merely arranged as third-party services.
Visitors are expressly advised not to take any valuables into the bath. If visitors do take valuables with them, they are advised to deposit them in the individual safe deposit boxes in the access areas. The hamam does not assume any guarding or duty of care for valuables brought into the bath. The Hamam is only liable for the loss of or damage to valuables, cash and clothing in accordance with the statutory provisions. This also applies if these have been locked in the cloakroom cupboard and / or valuables cupboard. The depositing of money and valuables in a cloakroom locker provided by the operator does not constitute any obligations on the part of the Hamam with regard to the deposited items. In particular, no safekeeping obligations are established.